Service
User Experience
User-friendly, stable interfaces in any given context
We design and develop reliable interfaces for decision-makers in the public sector to embrace complexity and oversee the impact of their decisions, as well as coherent digital service journeys for citizens and businesses to navigate their dependencies and organise their interaction with governments for regular and one-in-a-lifetime services.
In our approach we favor stability and clarity over aesthetics and privacy over persuasion.
What we do
Understanding
User research
Personas
Journey maps
Service analysis
Structuring
Wireframes
User flows
Information architecture
Design systems
Imagining
Design concepts
Interactive prototypes
Visual direction
Policy and accessibility guidance
Validating
Usability testing
Accessibility review
Privacy and ethics checks
Design systems & handoff